Paperback: 264 pages
Publisher: Arima Publishing (December 8, 2005)
Product Dimensions: 6.1 x 0.6 x 9.2 inches
Amazon Rank: 16726156
Format: PDF ePub djvu ebook
What makes for good hotel service delivered consistently well? Hear it from leading hoteliers in their own words as they describe the blood, sweat and tears behind making service happen 365 days a year. This book lines up the crème de la crème of UK-based hoteliers side by side,interviewing the brains behind twelve of the most prestigious hotel brands. From huge global chains such as Hilton; through to established hotels of timeless elegance like...
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